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Why should you give feedback?
- To confirm a course of action, performance or behavior
- To correct specific behavior or performance
- To have a behavior or performance carry on
- Use as a performance management tool to enhance performance
There are 5 steps for giving quality feedback:
Step 1: Context Tell them what you’re going to tell them
- Tell them what’s coming – don’t leave them guessing
- Don’t just start talking, and leave them to figure it out on their own
- “I’d like to offer some feedback on…”
Step 2: Clarify Describe in specific, measurable and observable terms and tell them why it’s important
- Generalities don’t work
- Have your facts straight
- Describe observable behaviors
- Use measures wherever possible
- Tell them why this is important
- What is the impact on you and on others?
- How does it relate to high level goals and objectives
Step 3: Create Ask for feedback on the feedback and brainstorm actions to improve or do better
- Ask lots of questions
- Guide them through the feedback
- Give an opportunity to respond
- Brainstorm actions to improve or do better
Step 4: Confirm Agree on action steps forward, and determine exactly what will happen next
- Make sure you agree on what will happen next, even if it is to maintain the status quo
- Reinforce continued good performance
- Describe what future outcomes you’d like to see
Step 5: Close Express confidence and support
- Everyone should leave the meeting with a clear idea of what they need to do next
- Reinforce your confidence in the recipients ability to be successful
- Describe how you will support them in their efforts to improve
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