Just-in-Time Management Advice
Learn how to deal with ANY type of diffult behavior…as well as 6 specific types of bad behavior you are likely to encounter.
Listen to ‘Dealing With Difficult Behavior’ podcast (22 mins 12 sec):
Download the ‘Dealing With Difficult Behavior’ Cheat Sheet, Audio, and Slides
Use these 5 Easy Steps When Coaching Your Team.
Listen to ‘5-Step Coaching’ podcast (17 mins 39 sec):
When you have a specific event or decision to communicate, make sure you’ve included all the elements of a good communication plan.
Join Jed and Bob as they discuss why managers should bother to worry about succession planning, and how to get started doing so.
Watch the ‘Succession Planning’ Video (16 mins 40 sec):
Join Jed and Bob as they review the strengths based approach to employee (and self) development – and show you a much better approach.
Watch the ‘Strengths Based Development’ Video (16 mins 19 sec):
Join Jed and Bob as they discuss the different media options to communicate a message – and how to use each one appropriately.
Watch the ‘Communication Media Etiquette Guide’ Video (16 mins 56 sec):
Learn how to smoothly handle an employee who says s/he’s been offered more to work elsewhere.
Watch ‘The Counter Offer’ Video (16 mins 56 sec):
Join Jed and Bob as they discuss the do’s and don’ts of how to properly set expectations with your people.
Watch the ‘Setting Expectations’ Video (15 mins 00 sec):
Join Jed and Bob as they discuss the good and bad practices for customer service that apply in all industries. A focus on service is not merely the concern of those in retail.
Watch the ‘Great Customer Service’ Video (16 mins 16 sec):
Join Jed and Bob as they discuss how you can go about introducing yourself to a new organization or department when you are taking on a new leadership role.
Watch ‘Introducing Yourself as a New Leader’ Video (15 mins 05 sec):
'Be a Mentor...NOT a Micro-Manager':
5 Cheat Sheets with quick tips
on how to give your direct reports
the support and development opportunities
they desperately crave.
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