Join Jed and Bob as they define many of the terms related to measurement in business, and explain how to get started on measurement in your business. They also describe the difference between a good performance indicator and a bad one, and as always, they will leave you with three things to remember.
Watch the ‘Metrics 101: Introduction to Business KPIs’ Video (14 mins 32 sec):
Download the ‘Metrics 101: Introduction to Business KPIs’ Cheat Sheet, Video, Audio, and Slides