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Why care about Leadership?
- Retention – Unwanted turnover = 1.5 – 2.5 annual salary
- Capturing Discretionary Effort – What the value of 10% more productivity? How about 100% more?
- Less stress
Realities of being the Boss
- You are under a microscope
- The blame you get, and the credit you get are both exaggerated
- Most people land in leadership roles because they were good technicians or practicioners of their work
- Leaders underestimate the impact they have on others
5 Things you can do right now to be a better Boss
1. Be a better listener
- Take the time
- Don’t multitask (especially PDAs)
- Seek to understand… not to plan your response
- Paraphrase without being a parrot
2. Be a Teacher
- It may take more time in the short-run
- Don’t micro-manage
- Tell people why
- Connect them to something bigger
3. Give and receive feedback in abundance
- Look for opportunities to offer feedback on a daily basis
- Ask your direct reports for feedback frequently – and act on it
- Offer both positive feedback, and corrective feedback
4. Be crystal-clear in your expectations
- Write important expectations down formally at least once per year
- Constantly reinforce expectations
- Use several different media to describe important expectations
- Practice what you preach at all times
5. Provide consequences for both good and poor performance
- People will do what gets reinforced
- You are currently getting the performance you are asking for
- Be absolutely consistent with consequences
- Apply consequences to reinforce both good and poor performance
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