How to Manage Conflict

It’s not very often you see a fist-fight in the hallway at your office, but there are lots of other examples of conflict in the workplace.  This week we talk about how leaders should manage conflict, including what happens when they avoid conflict.

Monday’s Tip: Don’t let it fester. Avoidance makes conflict worse.  There is never a perfect time to deal with this, so do it now.

Tuesday’s Tip: Anticipate potential conflict. If you think you will be put in a situation that will potentially lead to conflict, anticipate constructive responses in advance.

Wednesday’s Tip: Do not react when you are emotionally volatile.  If you feel yourself becoming angry or otherwise emotionally compromised, resist the urge to act on those feelings as it may create an outcome you don’t need or want.

Thursday’s Tip: Don’t deal with petty grievances. Tell people to sort out their own problems, when they are silly or trivial.  Do not become a babysitter.

Friday’s Tip: Focus on observable behaviours, not the person. Do not go after a person, but rather their poor behaviour.  Likewise, do not take it personally when someone attacks you.